For customer service, please call 1-888-424-5553 between the hours of 9:00am - 5:00pm EST Or fill out the below Contact form. We are committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a question about any of our great products, please feel free to contact us with the information provided.
Your satisfaction is important to us. If you are dissatisfied with any merchandise for any reason, simply follow the below instructions and information about our return policy.
A new OPTIMUM unit complete system may be returned within 14 days from the purchase date provided it has not been used and receive a full refund minus shipping costs. If the Optimum unit has been damaged either prior or during return shipping then additional fees can be incurred.
A used Optimum unit complete system can be returned within the 14 days from the purchase date where a 10% restocking charge will be minused from the refund. If the Optimum unit has been damaged either prior or during return shipping then additional fees can be incurred. Returns must receive prior approval where a RMA# will be assigned and proper return instructions will be emailed. All returns must be insured, properly packed with tracking information.
NO used copper tubs, salt or additional used Optimizers are not refundable. New copper tubs can be returned minus 10% restock fee.
To return an item, we request that you first contact us at 1-888-424-5553 Monday through Friday 9am to 5pm EST or fill out our above Contact Form to obtain a Return Authorization # (RA#) and return instructions. Unauthorized returns will not be accepted.
LIFETIME CUSTOMER SERVICE & SUPPORT:
We provide unlimited phone, email or chat support for both home & business use. If you need advice to get your business going with the OPTIMUM Energetic System we are here to help. Contact us for more information.
We do offer certification courses for both the practitioner & distributor. Contact us for more information.
You will receive an email with shipping information so you can track your package. Our standard shipping method is UPS or USPS. Orders generally will be shipped within 2 business days.
Our company has over 13 years of manufacturing and producing high quality products in the United States. We are proud of our tradition of providing the best quality products. As we grow we still keep our small company identity and will continue to give personal attention throughout the ordering and support process. We listen to customers and will always work to give our customers the best products for the best value.